Service Innovation – Segment and Conquer

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Supermarkets use data to sell us more of the things we want, and even things we don’t yet know we want – a real world example of service innovation through segmentation that we can learn from. In social policy, we all know that there is no one programme or service that will work equally well for everyone in the target cohort. Even if it is having an impact across the board there will
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Hallmarks of a Good Evaluation Plan Part 2 – Change & Competence

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People don’t want to fund projects, or organisations, or even people – they want to fund change. And they want to work with professionals who know the territory. Last week  I introduced the three hallmarks of a good evaluation plan and covered the first of those, “relevance”, in some detail. This week, I’m unpacking the […]
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Hallmarks of a Good Evaluation Plan Part 1 – Introduction & Relevance

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When a potential funder glances at your application for a grant will they see reassuring signs of quality or something that immediately makes them wary? When an antique collector finds what they suspect is a piece of fine English silverware they flip it over and look for a set of hallmarks – simple indicators that certify the metal, identify the maker, the place of production, and the
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Focusing on Victims of Crime isn’t Just a Nicety

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National Crime Victims’ Rights Week in the US runs from 2-8 April 2017 and has prompted me to reflect on the importance of the victim’s voice in delivering effective criminal justice interventions. NCVRW is led by the Office for Victims of Crime, part of the US Department of Justice, and has taken place every year since 1981. Victims’ rights bodies and law enforcement agencies acro
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